At Zeptea, we strive to provide a seamless shopping experience with reliable delivery services. Here’s everything you need to know about our shipping and delivery processes:

Free Shipping

We are pleased to offer free shipping on all prepaid orders valued at  INR 349 or above. For orders below this amount, standard shipping charges will apply, as communicated during checkout. 

Cash on Delivery (COD)

For customers opting for Cash on Delivery (COD), a nominal fee of INR 10 is added to the order total. This small fee helps us ensure a hassle-free payment option for those who prefer to pay at the time of delivery. 

Dispatch Timeline

– Orders are typically processed and dispatched within 24 hours of confirmation. 

– Once dispatched, customers will receive an email or SMS notification with a tracking link to monitor their package’s journey. 

Estimated Delivery Time

Our standard delivery timeframe is 3 to 5 business days from the date of dispatch. While we strive to meet this timeline, delivery may vary slightly based on your location and external factors such as holidays or unforeseen delays. 

Return and Refund Assistance

In case of any concerns related to returns, replacements, or refunds, our support team is here to assist you. Please reach out to us via email at tag@zeptea.com. Ensure to include your order details and a brief description of the issue for prompt resolution. 

We are committed to delivering your order swiftly and securely while maintaining the highest standards of customer satisfaction. Thank you for choosing Zeptea.